Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at delvi_llc@yahoo.com. Please note that returns will need to be sent to the following address: If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return questions at delvi_llc@yahoo.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14-day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds policy
- Eligibility: Items can be returned for store credit within 30 days of purchase, Provided you have a valid receipt.
- Conditions: All returned items must be in new, unused condition, with original packaging and tags intact.
- Store Credit: Refunds will be issued as store credit rather than a cash refund. this credit can be used for any future purchase at our store.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. Refunds will be issued as store credit rather than a cash refund. this credit can be used for any future purchase at our store.
If more than 15 business days have passed since we’ve approved your return, please contact us at delvi_llc@yahoo.com.
